Central City Concern is a non-profit social service and housing agency whose mission is to provide pathways to self-sufficiency through active intervention in homelessness. CCC provides many services, such as chemical dependency treatment, employment services, housing, medical services, and other related services, to a diverse population. As an agency deeply rooted in recovery we have a keen interest in promoting and maintaining a Drug & Alcohol-Free Workplace. A drug and alcohol-free workplace is essential in supporting individuals in recovery, and in providing a safe, healthy, and productive environment for employees. As part of our policy and commitment to a drug and alcohol-free workplace we conduct post-offer, pre-employment drug screens.
JOB ANNOUNCEMENT
TITLE: Resident Services Support Specialist - ON CALL
DEPARTMENT: Supportive Housing
LOCATION: Varies
REPRESENTED: No
REPORTS TO: Assistant Director of Supportive Housing or Resident Service Supervisor
SALARY: $8.40 / hour SHIFT: On Call On Call employees must work at least once in every 6 month period to remain active on payroll.
SUMMARY: The Resident Services Support Specialist provides assistance to both staff and residents/clients by identifying issues and concerns in Central City Concern buildings. The person is responsible for identifying issues, writing incident reports and insuring the safety of the community.
ESSENTIAL DUTIES AND RESPONSIBILTIES:
Greet and direct clients/residents, and building visitors to the appropriate area, answer inquiries, and provide information and updates to staff.
Interact with clients/residents over course of shift as appropriate. Enforce building rules
Check in outside visitors. Answer and direct telephone calls to appropriate staff, take messages, as needed.
Monitor security cameras. Handle and deliver mail to staff and clients/residents as needed.
Conduct periodic inspections of common areas in the building to monitor building, clients, residents and guest behavior.
Assist residents with understanding policies and procedures within the building and within Central City Concern. Help them complete necessary CCC forms such as maintenance requests, grievances and resident reports.
Keep work area, lobby and staff restrooms clean of clutter between janitorial staff’s deep cleaning of such areas. Generate reports, routine computer input, create correspondence and filing.
Log events, deliveries, staff arrival and departure and other factual documentation in building log.
Write incident reports and give to appropriate service or property management staff for incidents that occur during your shift. Report concerns about residents/clients behavior that you observe
Obtain urinalysis and/or breathylizers from clients/residents when suspicious of alcohol and/or drug use in our Alcohol and Drug Free Communities, and as requested by case management, supportive housing or property management staff.
Update building roster and resident photos. Complete and maintain unit turnover roster. Check building emails regularly and respond as needed. Assist new residents with move in and familiarity with community.
Assist Property Management and/or Supportive Housing staff with disbursement of notices and rent statements if requested.
Insure that there are adequate copies of all necessary forms for Resident Service Support Specialist to perform job duties. Maintain all front desk/resident forms that assist with keeping track of clients in the building.
Update lobby area with appropriate health related information, Resident Report forms, Maintenance Request forms and other materials.
With the exception of 8NW8th, Henry and Estate have the ability to lock down office and report to other downtown buildings as requested by a supervisor if an emergency arises.
Provide hands on training to on-call and/or new employees within this job description.
Perform other duties as assigned.
SKILLS AND ABILITIES:
Basic understanding and knowledge of resources and assistance that residents may need through out their stay.
Basic knowledge of chemical dependency as a disease, treatment and intervention methods.
Relevant or adequate knowledge of CCC health services and area health resources.
Ability to work as a team member and to establish priorities.
Ability to display a non-judgmental attitude, and a willingness to learn new skills.
Demonstrated ability to work independently with minimal supervision.
Basic knowledge of community and social agencies, and self-help groups.
Sufficient manual dexterity and physical ability to perform assigned tasks.
Ability to communicate clearly and concisely both verbally and in writing.
Ability to work and maintain professional composure in an environment where people may be verbally hostile.
Ability to manage time and meet deadlines.
Ability to understand and follow verbal and written instructions.
Detailed oriented; ability to maintain accurate records and necessary paperwork.
Ability to learn and apply training instruction.
Ability to use computers for basic functions, or ability to be trained in their use.
Knowledge of de-escalation methods or ability to be trained in de-escalation methods.
Ability to interact respectfully and effectively communicate with clients, co-workers, corrections personnel, police, merchants, the public at large and supervisor.
Ability to provide advocacy, as appropriate.
Professional maintenance of appropriate boundaries.
Ability to establish and maintain cooperative working relationships with those contacted during the course of work.
MINIMUM QUALIFICATIONS INCLUDING EDUCATION, EXPERIENCE, TRAINING, LICENSE AND SOBRIETY:
Must have a high school diploma or equivalent.
Basic knowledge of chemical dependency, addictions and mental health issues.
If a recovering chemically dependent person, a minimum of 6 months sobriety is required.
Must pass pre-employment drug screen and background check.
Physical ability to bend, stoop, kneel, squat, twist, reach, pull, lift heavy objects, and climb stairs several times a day.
Must adhere to agency’s non-discrimination policies. Ability to effectively interact with co-workers, and residents/program participants with diverse backgrounds, religious views, political affiliation, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity.
APPLICATION PROCEDURE: Qualified applicants must submit a Central City Concern employment application to be considered for this position which can be obtained at www.centralcityconcern.org. Applicants may include a cover letter and resume. Apply by mail or fax (503-445-8089), or in person at Central City Concern, 232 NW Sixth Avenue, Portland, OR 97209. Application email: jobs@centralcityconcern.org. Current CCC employees must submit an Internal Employment Application, available at the main office. More information at www.centralcityconcern.org.
Date Open: 8-31-10 Close Date: 9-10-10
EQUAL OPPORTUNITY EMPLOYER
Reference No. #10-205