Information Technology Services http://blog.cu-portland.edu/its News and Updates from ITS Fri, 16 May 2008 16:00:36 +0000 http://wordpress.org/?v=wordpress-mu-1.2.3-2.2.1 en Interruption in service to M101-105 & Crossroads 5/16/2008 http://blog.cu-portland.edu/its/2008/05/16/interruption-in-service-to-m101-105-crossroads-5162008/ http://blog.cu-portland.edu/its/2008/05/16/interruption-in-service-to-m101-105-crossroads-5162008/#comments Fri, 16 May 2008 16:00:36 +0000 Brad Metzler http://blog.cu-portland.edu/its/2008/05/16/interruption-in-service-to-m101-105-crossroads-5162008/ There will be an interruption to network and telephone services today to the Modular 101-105 rooms and the Crossroads house as we cut over fiber optic and telecommunications services to new trunk facilities outside of the footprint of the new building. If you are in these buildings, expect the interruption to last approximately 1 hour. If you are trying to reach someone in these buildings, be aware they may be out of service today for a period of time.

]]> http://blog.cu-portland.edu/its/2008/05/16/interruption-in-service-to-m101-105-crossroads-5162008/feed/ Regular Server Maintenance, WebCT, J: http://blog.cu-portland.edu/its/2008/05/14/regular-server-maintenance-webct/ http://blog.cu-portland.edu/its/2008/05/14/regular-server-maintenance-webct/#comments Wed, 14 May 2008 22:19:36 +0000 Bruce Henderson http://blog.cu-portland.edu/its/2008/05/14/regular-server-maintenance-webct/ Today, May 14th, starting at 4:30 PM and continuing through midnight we will be conducting regular server maintenance. There will be rolling service interruptions during this process. We do not expect any one service, except WebCT, to be unavailable for more than 15-20 minutes total during this time window. If you have difficulty using a particular network service please wait 15-20 minutes and then retry.

We will also be performing maintenance on the WebCT server and it will be unavailable starting at 6:30 PM and continuing through midnight.

Lastly we will be rotating the J: drive for Summer 2008 tonight starting at 5:30 PM. As per the policy of use, the J: drive is ‘cleaned out’ every semester. The old content will be available as “read-only” on the Y: drive for 30 days. If you have materials that were on the J: drive that you will need on J: drive again for fall, please copy them from the Y: drive back to the J: drive ASAP. There will be no recovery services available for those files once the Y: drive is removed in 30 days.

Remember there are 3 main network storage areas available to you:

H: Drive - Your personal network user space

I: Drive - Accessible only by Faculty, Staff and Adjuncts. Campus folder is available for all to share between departments, departmental folders are limited to access by department only.

J: Drive - Accessible to all users including students. Use this drive when you need to share data with students or a group that includes students.

We have not yet implemented a rotation policy for H: or I: drives. Please help us avoid the need for such a policy by remembering to ‘clean up’ data from H: and I: when you no longer need it or have archived it to another medium (such as a CD-ROM or DVD). Thank you for your cooperation.

Thank you for your patience and cooperation during this necessary maintenance.

-The ITS Team

References:

J: Drive Rotation Policy:

http://intranet.cu-portland.edu/its/use_policies/pol2003092201.cfm

Knowledge Base: Using Network Storage Drives:

http://kb.cu-portland.edu/index.php?title=Network_Drives

]]> http://blog.cu-portland.edu/its/2008/05/14/regular-server-maintenance-webct/feed/ Internet Service Interruption 5/8/2008 - 3PM http://blog.cu-portland.edu/its/2008/04/29/internet-service-interruption-582008-3pm/ http://blog.cu-portland.edu/its/2008/04/29/internet-service-interruption-582008-3pm/#comments Tue, 29 Apr 2008 21:43:51 +0000 Brad Metzler http://blog.cu-portland.edu/its/2008/04/29/internet-service-interruption-582008-3pm/ On Thursday 5/8/2008 between 3pm and 5pm there will be a short interruption in Internet service to campus during a required connection reconfiguration. We expect this interruption to be brief and only affect service for a few minutes. Please plan for this brief interruption to occur during this time period.

]]> http://blog.cu-portland.edu/its/2008/04/29/internet-service-interruption-582008-3pm/feed/ Internet Service Interruption 5/4/2008 http://blog.cu-portland.edu/its/2008/04/29/internet-service-interruption-542008/ http://blog.cu-portland.edu/its/2008/04/29/internet-service-interruption-542008/#comments Tue, 29 Apr 2008 21:40:46 +0000 Brad Metzler http://blog.cu-portland.edu/its/2008/04/29/internet-service-interruption-542008/ On Sunday Morning between 8am and 12pm (noon) there will be an interruption in Internet services to and from campus for a period of approximately 1 hour. A critical hardware replacement will require Internet access to be taken offline during this maintenance operation. All access to servers from the outside will be interrupted as well as all access to the Internet from on campus. Please make preparations for this interruption accordingly.

]]> http://blog.cu-portland.edu/its/2008/04/29/internet-service-interruption-542008/feed/ Network Services Interruption http://blog.cu-portland.edu/its/2008/04/29/network-services-interruption/ http://blog.cu-portland.edu/its/2008/04/29/network-services-interruption/#comments Tue, 29 Apr 2008 17:20:21 +0000 Brad Metzler http://blog.cu-portland.edu/its/2008/04/29/network-services-interruption/ Tomorrow morning, Wednesday 4/30/2008, between 7am and 9am we will be conducting critical service on our power backup systems for the data center. We are not expecting any interruptions in service, however this maintenance carries with it the potential risk of a full data center shutdown if something goes wrong. It is unlikely we will be able to provide any warning if such a problem occurs. Please be sure to save and close any files tonight so that they are properly backed up and if you are working on network data tomorrow between 7am and 9am please be sure to save often and be prepared for an interruption in service.  Thank you for your patience.

 

-The ITS Team

]]> http://blog.cu-portland.edu/its/2008/04/29/network-services-interruption/feed/ Network Advisory #2008042301 - Phone System Partial Failure http://blog.cu-portland.edu/its/2008/04/23/network-advisory-2008042301-phone-system-partial-failure/ http://blog.cu-portland.edu/its/2008/04/23/network-advisory-2008042301-phone-system-partial-failure/#comments Wed, 23 Apr 2008 18:05:22 +0000 Brad Metzler http://blog.cu-portland.edu/its/2008/04/23/network-advisory-2008042301-phone-system-partial-failure/ The issues with some phones not ringing or being unable to hear people on those phone has been resolved. We apologize for the inconvenience. Some phone with message waiting indicator lights may not illuminate the message waiting light again until a new voice message arrives. 

-The ITS Team 

Issue: Analog phone sets not ringing

Issue: Unable to hear local party on the line clearly or at all

Cause: Multiple failures in Shelf 020 01

Affected: 150 analog phone sets - primarily residence halls, office phones & fax lines.

Duration: Approx. 46 hours

]]> http://blog.cu-portland.edu/its/2008/04/23/network-advisory-2008042301-phone-system-partial-failure/feed/ Regular Server Maintenance, WebCT, & Hagen http://blog.cu-portland.edu/its/2008/04/09/regular-server-maintenance-webct-hagen/ http://blog.cu-portland.edu/its/2008/04/09/regular-server-maintenance-webct-hagen/#comments Wed, 09 Apr 2008 17:19:36 +0000 Bruce Henderson http://blog.cu-portland.edu/its/2008/04/09/regular-server-maintenance-webct-hagen/ Today, April 9th, starting at 4:30 PM and continuing through midnight we will be conducting regular server maintenance. There will be rolling service interruptions during this process. We do not expect any one service, except WebCT, to be unavailable for more than 15-20 minutes total during this time window. If you have difficulty using a particular network service please wait 15-20 minutes and then retry.

We will also be performing maintenance on the WebCT server and it will be unavailable starting at 6:30 PM and may come back on-line as soon as 7:30 PM and no later than 10:00 PM.

Lastly we will be upgrading part of the network infrastructure on the first floor of Hagen which will interrupt all network communications for the first floor of the library, CELT classroom, and ASCU lounge.

Thank you for your patience and cooperation during this necessary maintenance.

]]> http://blog.cu-portland.edu/its/2008/04/09/regular-server-maintenance-webct-hagen/feed/ WebCT server maintenance Time Extended - 3/26/2008 http://blog.cu-portland.edu/its/2008/03/26/webct-server-maintenance-3262008/ http://blog.cu-portland.edu/its/2008/03/26/webct-server-maintenance-3262008/#comments Wed, 26 Mar 2008 15:16:05 +0000 Bruce Henderson http://blog.cu-portland.edu/its/2008/03/26/webct-server-maintenance-3262008/ We have had to extend our service window until 4:00 PM today.  We will send notification when the maintenance has finished.

Today, March 26th, starting at 9:30 AM and continuing until 2:00 PM today we will be performing maintenance on the WebCT server. The WebCT service will be unavailable during this service window. Thank you for your patience and cooperation during this necessary maintenance.

]]> http://blog.cu-portland.edu/its/2008/03/26/webct-server-maintenance-3262008/feed/ Regular Server Maintenance & Student Storage Migration - 3/13/2008 http://blog.cu-portland.edu/its/2008/03/12/regular-server-maintenance-student-storage-migration-3132008/ http://blog.cu-portland.edu/its/2008/03/12/regular-server-maintenance-student-storage-migration-3132008/#comments Wed, 12 Mar 2008 16:55:08 +0000 Bruce Henderson http://blog.cu-portland.edu/its/2008/03/12/regular-server-maintenance-student-storage-migration-3132008/ Today, March 12th, starting at 4:30 PM and continuing through midnight we will be conducting regular server maintenance. There will be rolling service interruptions during this process. We do not expect any one service, except student storage, to be unavailable for more than 15-20 minutes total during this time window. If you have difficulty using a particular network service please wait 15-20 minutes and then retry.

We will also be migrating student H: drives to new hardware this evening. During this outage students will not be able to access any files stored on their H: This network service will be restored by 7:00 AM March 13th.

Thank you for your patience and cooperation during this necessary maintenance.

]]> http://blog.cu-portland.edu/its/2008/03/12/regular-server-maintenance-student-storage-migration-3132008/feed/ Regular Server Maintanence - 2/13/208 http://blog.cu-portland.edu/its/2008/02/13/regular-server-maintanence-213208/ http://blog.cu-portland.edu/its/2008/02/13/regular-server-maintanence-213208/#comments Wed, 13 Feb 2008 15:55:00 +0000 Bruce Henderson http://blog.cu-portland.edu/its/2008/02/13/regular-server-maintanence-213208/ Today, February 13th, starting at 4:30PM and continuing through midnight we will be conducting regular server maintenance. There will be rolling service interruptions during this process. We do not expect any one service to be unavailable for more than 15-20 minutes total during this time window. If you have difficulty using a particular network service please wait 15-20 minutes and then retry.
Thank you for your patience and cooperation during this necessary maintenance.

]]> http://blog.cu-portland.edu/its/2008/02/13/regular-server-maintanence-213208/feed/